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06.05.2004 – 16:49


Syndesis Wins for Best Customer Success Story at 2004 Billing and OSS World Excellence Awards

Toronto (ots)

Syndesis has been recognized for "Best Customer
Success Story" at the fourth annual Billing and OSS World Excellence
Awards. This award was presented to Syndesis based on its deployment
of Syndesis® NetProvision™, Syndesis® NetDiscover™ and Syndesis®
NetOptimizer™ at a Tier 1 North American service provider.
"We are extremely proud of this award because it further validates
our leadership in the OSS industry and our ability to guarantee
customer success through our superior products and the expertise and
dedication of our employees," said John Lochow, President and CEO of
Syndesis. "Customer responsiveness and product maturity, flexibility,
and versatility have enabled Syndesis to gradually expand its role
with this leading carrier. Day-by-day, project-by-project, Syndesis
has demonstrated that its solutions and accurate network model bring
significant value across an entire service provider organization --
from Operations to Engineering to IT -- and across a range of
critical functions -- from provisioning to service assurance, network
maintenance to network planning."
Syndesis' deployment activity honored by the award includes three
--  NetDiscover is being used to upload network and service data
from the service provider's DSL access network and ATM/FR backbone,
and to identify discrepancies between Syndesis' accurate network view
and often conflicting views in manually updated OSS. With mechanized
upload and discovery capabilities, parallel processing, and
non-intrusive network reads, NetDiscover rapidly uploaded the
carrier's large DSL access network and heavily configured WAN
backbone switches -- all without impacting other users or management
tools. Off-the-shelf multi-vendor support enabled initial solution
deployment in just four weeks.
--  NetOptimizer is performing service migration and network
maintenance activities, such as ISP moves and DSLAM re-homing. Prior
to deploying NetOptimizer, the service provider relied on limited
script-based tools and labor-intensive procedures to move existing
services. NetOptimizer not only mechanizes these moves, performing
them in bulk; it also validates these moves against the accurate
Syndesis database prior to execution, enabling potential errors and
conflicts to be addressed ahead of limited maintenance windows.
--  NetProvision is automating the logical provisioning and
activation of ATM and Frame Relay services and enabling full
flow-through order processing.
Syndesis' role at this Tier 1 service provider continues to expand
based on these successful projects and Syndesis' track record in the
industry. Syndesis is now also automating the provisioning and
activation of IP-VPN services and, having successfully deployed
NetDiscover and NetOptimizer in support of the carrier's DSL access
network, Syndesis has also been selected for the flow-through
provisioning and activation of ADSL services. Existing projects are
also expanding, including a project to integrate NetProvision more
tightly with the service provider's service assurance tools, enabling
proactive service restoration and automated service repair.
Syndesis was initially selected for deployment after an extensive
evaluation of some half dozen OSS solutions for data reconciliation,
network maintenance and optimization, and automated provisioning. The
carrier's decision was based on Syndesis' ability to meet both
immediate and long term requirements, as well as its successful Tier
1 track record, NGN data expertise, and carrier-class software and
service solutions.
Syndesis was presented with the "Best Customer Success Story"
award last night at the Billing and OSS World 2004 Excellence Awards
ceremony in Washington, D.C. The award, which recognizes activity
between February 2003 and February 2004, is the result of extensive
evaluation and research by "Billing World and OSS Today" magazine
editors and a panel of leading independent industry analysts. In
2003, Syndesis won the OSS World Excellence Award for "Operational
Excellence" based on its work at Telecom Italia. In 2002, Syndesis
was honored with an OSS World Excellence Award as the industry's
"Best Provisioning System."
About Syndesis
Syndesis ( empowers the world's largest
telecommunications companies to provide new network experiences for
their customers by enabling rapid and reliable delivery of profitable
next generation data services. Renowned for customer responsiveness,
in-depth network expertise and off-the-shelf support for more
technologies and equipment than any other OSS software developer,
Syndesis is the vendor of choice in deployments at more than 20 major
service providers worldwide. Well-funded and privately held, Syndesis
is backed by leading venture capital firms including Greylock, Helix,
Pequot, Sequoia and VenGrowth. Cisco Systems, Convergys Corporation
and Nortel Networks recommend and sell Syndesis software to their
ots Original Text Service: Syndesis
Press Contact: 
Christine Payne 
Public Relations Manager 

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