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Fujitsu Strengthens Systems Support and Operational
Organizational Realignment Aims to Enhance
Full Lifecycle Support for Customers'IT Systems
Tokyo, May 17, 2004 - Fujitsu Limited today announced that it is
reorganizing and strengthening its systems support and operational
services businesses in Japan. The move aims to provide enhanced
levels of support to meet the increasingly sophisticated IT needs of
its customers and to further leverage operational services - and area
in which high growth is expected - to expand Fujitsu's business. As
part of this initiative, the boards of directors of
Fujitsu Limited and Fujitsu Support and Service Inc. (Fsas) -
currently a majority-owned publicly listed company - have signed an
agreement for an exchange of shares whereby Fsas will become a wholly
owned Fujitsu subsidiary. The realignment will enable the Fujitsu
group to provide customers in Japan with seamless, one-stop delivery
of services covering the full spectrum of the IT system lifecycle.
It will also enhance Fujitsu's ability to proactively
anticipate and continuously propose appropriate solutions to meet
customer needs, further strengthening its commitment to providing IT
solutions from a customer-centric perspective.
Outline of the Initiative
Strengthening of System Support Organization
1) Speed Service Delivery through Resource Consolidation and
Fujitsu Limited units involved in support technology development,
field support engineer training, call centers and backup support will
be shifted to Fsas, thereby consolidating support functions at the
subsidiary. This will enable integration and optimal positioning of
both companies' resources and functions,
integrating all steps in the support process - from the first call
all the way to resolution by the field support engineers - to
facilitate speedier service delivery.
2) Improve Customer Responsiveness by Repositioning Field
Support Offices and Staff
Fujitsu will optimize the positioning of its nationwide network of
field support offices and staff, centering on Fsas. At the same
time, greater sharing of information on technical matters as well as
on business discussions will help to improve the level of service
quality and customer responsiveness.
3) Strengthen Support through Collaboration with Leading
Fujitsu will review its support organization in each region and
optimize its alignment in conjunction with local partners who have
strong technical support capabilities. In so doing, Fujitsu aims to
strengthen its technical support and backup capabilities, and thereby
put in place a highly responsive customer support organization.
4) Contribute to Speedier Product Improvements and Functional
Enhancements of Future Products
Through closer interaction with customers, support staff will be able
to provide timely, valuable feedback for improving product and
support service quality, as well as for realizing functional
enhancements of future products.
Leveraging Operational Services for Business Expansion
By bringing together Fujitsu's long experience, technological
capabilities and expertise in systems integration and IT outsourcing,
Fsas' nationwide network of field support offices and system support
and construction capabilities, and the various IT services and
infrastructure strengths of other Fujitsu group
companies, the group plans to offer an expanded range of
sophisticated operational services. The following types of services
are among those initially planned:
l On-site Systems Operation Support at Customer Locations
Fujitsu will provide operational management support for servers,
storage systems, and networking equipment installed at customer
locations, either via its remote systems management centers or
directly on-site at the customer's premises. This will significantly
reduce the operational burden for customers
with systems that need to be up and running 24-7.
l Contract Services for Systems Deployment and Migration
Fujitsu will strengthen its on-site services organization to handle
the growing demand for systems integration and migration services
accompanying changes in customers' system architectures and usage
patterns. Specifically, for customers switching to new systems,
Fujitsu will serve as a one-stop source of integrated services,
including consulting, design, migration and deployment.
Based on a customer-centric perspective and a commitment to
cultivating long-term customer relationships built on trust, Fujitsu
is aggressively promoting its solutions business covering the full IT
system lifecycle. As part of this effort, Fsas will become
Fujitsu's core entity for the provision of systems support and
operational services, and through close ties with the
entire Fujitsu Group play an important role in contributing to
overall business growth.
Through these and other measures, Fujitsu aims to create a field
support organization that works even more closely with its customers,
and thereby bring Fujitsu's full range of capabilities to bear in
helping customers to grow their businesses and improve
Fujitsu is a leading provider of customer-focused IT and
communications solutions for the global marketplace. Pace-setting
technologies, highly reliable computing and communications platforms,
and a worldwide corps of systems and services experts uniquely
position Fujitsu to deliver comprehensive solutions
that open up infinite possibilities for its customers' success.
Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported
consolidated revenues of 4.7 trillion yen (US$45 billion) for the
fiscal year ended March 31, 2004.
For more information, please see: http://www.fujitsu.com/
This information is provided by RNS
The company news service from the London Stock Exchange
end of announcement euro adhoc 17.05.2004
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