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TechTeam Global, Inc.

TechTeam Global to Help Europcar Improve and Expand IT Service Desk Support

Brussels, June 23, 2010 (ots/PRNewswire)

TechTeam Global, Inc. , a
worldwide provider of information  technology outsourcing and
business process outsourcing services, announced  today that it has
won a three-year contract to provide service desk support  to
Europcar, the European leader in passenger car and light utility
vehicle  rentals. Under the agreement, TechTeam will help Europcar
standardize and  optimize its existing IT service desk operations and
will also provide  incident overflow and night-hour support to
augment Europcar's service desk.
TechTeam's service desk will deliver support in English and
French and will extend Europcar's service desk coverage to 24x7. In
addition to improving service levels and enabling late-hour support
for European end-users, TechTeam's service desk will allow Europcar
end-users in Australia and New Zealand to receive fast and efficient
service during their normal business hours. TechTeam will also staff
a service management function to drive continuous improvement and
ensure seamless execution across both Europcar's internal service
desk and the supplemental TechTeam operation.
"As our company continues to grow, we must expand our service
desk coverage and increase effectiveness in order to provide our
end-users with the top quality support that they need," said Kurt
Deli, chief information officer of Europcar. "TechTeam brings the
capabilities and expertise needed to help us improve our IT service
management and to meet the expanding needs of our end-user customers
worldwide."
"We look forward to working closely with Europcar to help them
industrialize service delivery - enabling higher quality of service,
cost savings and greater scalability - in support of their business
goals," said Gary J. Cotshott, president and chief executive officer
for TechTeam Global, Inc.
About TechTeam Global
TechTeam Global, Inc. is a leading provider of IT outsourcing and
business process outsourcing services to large and medium businesses,
as well as government organizations. The company's primary services
include service desk, technical support, desk-side support, security
administration, infrastructure management and related professional
services. TechTeam also provides a number of specialized, value-added
services in specific vertical markets. Founded in 1979, TechTeam has
nearly 3,000 employees across the world, providing IT support in 32
languages. TechTeam's common stock is traded on the NASDAQ Global
Market under the symbol "TEAM." For more information visit
http://www.techteam.com.
About Europcar
Europcar is the European leader in passenger car and light
utility vehicle rentals. The company serves business and leisure
customers throughout Europe, Africa, the Middle East, Latin America
and Asia-Pacific. Excluding franchise operations, in 2009 Europcar
signed 9.5 million rental contracts, with 7,000 employees and a fleet
exceeding 190,000 vehicles. In September 2008, Europcar and U.S.
market leader Enterprise Holdings joined forces in a strategic
commercial alliance to form the world's largest car rental network,
with more than 1.2 million vehicles and 13,000 locations around the
world. Europcar is owned by the French investment company Eurazeo.
Europcar is the European market leader and is also leading in its
environmental approach to car rental. It opened its first
"environmental agency" in Paris in 1999, and in 2008 it was the first
company in Europe to have its "Environmental Charter" - which
formalizes its commitments in favor of sustainable development --
certified by Bureau Veritas. For more information:
http://www.europcar.com/corporate
Safe Harbor Statement
The statements contained in this press release that are not
purely historical, including statements regarding the Company's
expectations, hopes, beliefs, intentions, or strategies regarding the
future, are forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of the
Securities Exchange Act of 1934, as amended. Actual results may
differ materially from those expected because of various known and
unknown risks and uncertainties, including, but not limited to,
delays in the implementation of the business; changes in the
customer's business or requirements thereof; difficulties in
obtaining the customer's knowledge, procedures, or authorizations;
and difficulties in providing the service solutions for the customer.
These and other risks are described in the Company's most recent
annual report on Form 10-K and subsequent reports filed with or
furnished to the U.S. Securities and Exchange Commission. The
forward-looking statements included in this press release are based
on information available to the Company on the date hereof, and the
Company assumes no obligation to update any such forward-looking
statements.

Contact:

CONTACT: Chris Donohue, +1-248-357-2866, cdonohue@techteam.com;
TaniaHerrezeel, +32-2-620-20-17, therreze@techteam.com, both of
TechTeam Global,Inc.; Boscobel Marketing Communications: Jessica
Klenk, +1-301-588-2900,jklenk@boscobel.com