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EANS-News: USU World, 19 & 20 May 2010, Ludwigsburg Palace

Möglingen (euro adhoc) -

Industry conference for knowledge-based IT and service management 
showcasing practical experiences as well as new trends
  Corporate news transmitted by euro adhoc. The issuer/originator is solely
  responsible for the content of this announcement.
Company Information
Subtitle: Industry conference for knowledge-based IT and service 
management showcasing practical experiences as well as new trends
The USU World conference on 19 & 20 May is
the first international industry conference for knowledge-based IT 
and service management. This multifaceted topic will be discussed in 
the historic premises of Ludwigsburg Palace by over 150 specialists 
and managers from both Germany and overseas. Together and from 
different perspectives - but always rooted in real-world practice - 
we will investigate how transparent information can be a vital tool 
for knowledge-intensive service processes. Whether in technical 
support, operational IT, the call center or other areas, need-based 
service knowledge makes companies more productive and more agile. 
Costs are reduced and risks are minimized. On a global scale. The USU
World conference follows the tradition of the USU customer 
conferences, which reach the 20-year milestone in 2010. The aim of 
this year´s anniversary event is to offer both existing and potential
customers as well as partners from 15 nations an interactive 
professional forum with many practical benefits and insights. You´ll 
get the full picture in presentations, moderated discussions, 
workshops and demonstrations as well as in one-on-one conversations.
Top-notch, internationally renowned keynote speakers and subject-area
specialists will offer their insights into strategically oriented 
topics, yet also present practical topics on a much applied level. 
For example, David Ratcliffe, President and CEO of the well-respected
ITIL consultancy Pink Elephant, will talk about `Knowledge as a 
critical factor for success when implementing IT service management´.
Jens Bohlen from the Services Divisional Board at Wincor-Nixdorf will
be speaking, as will Philippe De Geyter from the Managing Board for 
Information Technology at Deutsche Leasing AG, and Alessandro 
Musumeci, CIO of the Italian state railways. Last but certainly not 
least, Erwin Staudt, President of the VfB Stuttgart soccer team, will
look at how companies can learn from their customers. A team of 
simultaneous interpreters will render the main presentation series in
German and English.
Hans-Peter Fröschle, Managing Director of itSMF Deutschland, will 
present the findings of the latest market study "Configuration 
Management 2010". The event will focus to a high degree on practical 
implementation: organizations such as Allianz Shared Infrastructure 
Services, City of Cologne, Germany, Swiss utility company Berner 
Kraftwerke, gkvi and the Touring Club of Switzerland will be 
reporting on their practical experiences. As early as May 18, 
potential customers will have the opportunity to attend three 
intensive workshops on the topics of license management, service 
specification and ITIL v3. The international partner meeting will 
take place on the same day.
The USU World conference is supported by our partners BDNA, 
Computacenter, Deutsche Leasing, Glaux Soft, IDS Scheer, MOD and Red 
Hat, who will be presenting their own products and services.
For further information and to register, please visit
http://www.usuworld-2010.de
USU - The Knowledge Business Company
USU is the leading European vendor of IT and Knowledge Management 
software. Bridging the gap between the business and technical world, 
USU applications monitor and control all IT systems and components 
that support business processes. USU solutions enable more than 500 
customers worldwide and in all sectors of the economy to apply the 
added value of IT, to become more flexible, to save costs and to 
minimize business risks.
With Valuemation®, USU offers a powerful and feature-rich integrated 
suite of tools for Business Service Management all from one source, 
This modular suite, which is recognized by leading international 
analysts, comprehensively supports all ITIL® disciplines.
Customers use the USU KnowledgeCenter technology either in the form 
of an integrated research and navigation system or as a portal 
solution to activate all of an organization´s knowledge. With 
KnowledgeCenter, call and service center solve more than 100,000 
individual problems and questions every day.
USU was founded in 1977 and is headquartered in Germany. Further 
information is available at www.usu-ag.com
Kontakt
USU AG
Corporate Communications
Dr. Thomas Gerick
Tel.: 0 71 41 / 48 67 440
Fax: 0 71 41 / 48 67 909
E-Mail:   t.gerick@usu.de
end of announcement                               euro adhoc

Further inquiry note:

Gerick Thomas

Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technology All Share
Börsen: Frankfurt / regulated dealing/prime standard
Berlin / free trade
Hamburg / free trade
Düsseldorf / free trade
Hannover / free trade
München / free trade
Stuttgart / regulated dealing

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