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EANS-News: USU presents the new Valuemation Release 3.6

Möglingen (euro adhoc) -

Focusing on process automation and planning simulation
  Corporate news transmitted by euro adhoc. The issuer/originator is solely
  responsible for the content of this announcement.
technology
Business Service Management (BSM) integrates
IT to increase its benefit to business. With the new Version 3.6 of 
the Valuemation product line, USU supports basic issues to realize 
this business added value. In addition to user interface improvements
and the numerous new functions of the individual modules, the focus 
is now in particular on process automation, the simulation of 
planning scenarios, and their visualization with helpful 
"dashboards". Valuemation 3.6 has already passed ITIL® v3 compliance 
with flying colors! The independent ITIL® consultancy firm, Pink 
Elephant, has certified the USU products in 12 ITIL® v3 disciplines.
Process automation minimizes IT operating costs
At approximately 70 percent, IT operation still accounts for more 
than the lion´s share of IT spending. Reducing this cost pool with 
continuous process automation and standardization is a key IT 
requirement, especially in these difficult economic and financial 
times. The topic of complex IT service process automation is a 
pervasive theme in the Valuemation modules. For Version 3.6, new 
dynamic process templates have been developed for the "Change 
Management" and "Request Fulfillment" areas in particular. This 
allows companies to also automate very complex processes, e.g. as 
part of IT application processes.
Let´s take a look at a software order: The user selects the requested
product from an IT service catalog and consequently activates an 
approval process. Following the respective check and release the 
application is processed fully automated. The system determines if a 
license of the selected software is available in the pool inventory, 
reserves this as required and books it on the target system. 
Otherwise a procurement process is started via the Asset Management. 
If the item is available, a software distribution is initiated, which
installs the program. A time-controlled inventory scan then checks 
that the installation was successful. The current status is then 
updated in the CMDB. The asset is given the "Installed" status, the 
license is awarded and assigned. The user receives feedback that the 
service order has been successfully completed.
The templates provided by the system can be flexibly configured in 
line with the individual processes, and, very importantly, they can 
also be presented graphically. The really special thing here is that 
not only the execution of the processes can be automated - so too can
the documentation, because business services require documentation in
the CMDB that is both comprehensible and complete in every respect.
Simulation and graphic presentation of planning scenarios
How do long response times affect online sales? How does the ratio of
open to closed tickets change when I increase the first-call 
resolution rate, and what resources are required for this? On the 
basis of the historical data of defined key performance indicators 
(KPI), the dashboards in Valuemation 3.6 allow various planning 
scenarios to be simulated, and planning and resource adjustments can 
be justified.
All decision-relevant information from Valuemation is presented in a 
modern reporting environment with graphic visualization. The mass 
data can be prepared here in different chart forms. This provides 
helpful, informative key performance indicators at a glance. The 
role-based access to existing dashboards and their content is 
regulated in the administration environment. Users therefore do not 
need any additional reporting software. What´s more, the dashboard 
module can be easily linked to existing portals on an intranet or 
extranet, or on the Internet.
Business Service Management all from one single source
Release 3.6 is available right now. In addition to the usual version 
upgrade, USU also offers its customers a "Core Upgrade". This allows 
customers to change quickly with customized adjustments. Companies 
that orientate themselves towards ITIL®, will benefit from the 
comprehensive compliance with the industrial standard. In essence, 
these integrated new software modules operate at the interface 
between the technical side and business side on a standardized 
platform to promote efficient business workflows. All from one single
source.
The highlights of Valuemation 3.6 are presented in an executive 
summary 
(http://www.usu.de/konzern/downloads_businessservicemanagement.html) 
and in web events 
(http://www.usu-ag.com/english/events/webevents/dates.html)
end of announcement                               euro adhoc

Further inquiry note:

Gerick Thomas

Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technologie All Share
Börsen: Frankfurt / regulated dealing/prime standard
Berlin / free trade
Hamburg / free trade
Düsseldorf / free trade
Hannover / free trade
München / free trade
Stuttgart / regulated dealing

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