Copenhagen, Denmark (ots/PRNewswire) -
- The World's Leading Technology for Enterprise Remote Control is
Now Available for Supplying Help Desk Services Across the Internet
Without Pre-Installing Software or Configuring Firewalls.
Danware, the world's leading provider of high-end remote control
software for professional users, announced today the latest extension
of its NetOp Remote Control product line. NetOp On Demand Remote
Control is a new breed of remote support tools that is being rapidly
adopted in help-desk centres. It allows technical support staff and
help-desk employees to virtually sit next to their customers, see
what's on their screens, and share their mouse and keyboard control.
NetOp On Demand makes it easy to set up a connection to a help-desk
centre, regardless of firewall configurations.
With NetOp On Demand it has become easier to diagnose and resolve
issues. Most importantly, its design means that it does this in a way
that is secure, under the end user's control, fast, and scalable.
NetOp On Demand doesn't require end users to install time-consuming
or undesired software, and because it is part of the NetOp Remote
Control product range, it comes with a track record of secure remote
control, completing all your remote control needs.
Aimed at large organisations supplying software end-user support,
such as Internet service providers, telecommunications companies, ERP
vendors, CRM vendors, and banks, NetOp On Demand offers end users the
opportunity to download a remote control application from a dedicated
website (or via links placed on an existing website) and request help
from a help-desk centre, when they need it. With 256-bit AES
encryption and no third party servers to route traffic, the solution
is very secure. NetOp On Demand is also flexible, offering the choice
of multiple or single connections, and it is highly scalable, so it
can grow to suit your increasing business needs.
Using NetOp On Demand is a way to maximise help-desk efficiency.
It enables help-desk personnel to chat online in real-time with
customers, remotely view an end user's computer, and share their
mouse and keyboard control, which all result in a timely resolution
of problems and an increase in customer satisfaction.
With NetOp On Demand, no software is required to be preinstalled
and/or running prior to receiving remote support and the application
is automatically removed from the end user's computer once the
support session has ended, eliminating the need to maintain, upgrade,
and service installed applications. End users simply temporarily
download a small application to their computer from a website. The
help session is initiated from the end user's computer using HTTP
running through port 80 (most firewalls will allow outbound traffic
without restrictions whereas inbound traffic is completely tied down
by default). The end user can disconnect the session at any time.
As Kim Macallan, Product Manager for NetOp On Demand Remote
Control points out, "With traditional support it often takes several
days to help customers, but they typically need help right away. So,
for end users outside of a help centre's network, NetOp On Demand
offers a clear advantage. The remote support for end users, without
the need to pre-install software, results in a timely resolution of
problems, increases customer satisfaction, and reduces support
"NetOp On Demand extends the remote control product range from
Danware," continues Macallan. "It contains the functionality that
help desks supporting end users outside of their network require, and
it maintains the strong track record of superior security that
Danware customers expect."
To request a free trial of the NetOp On Demand, visit the product
website at nod.netop.com
Danware develops and markets the award-winning NetOp family of
remote control products, and with the release of NetOp On Demand
Remote Control has extended its product range. It offers the most
comprehensive, effective, and security conscious way to maintain IT
support. NetOp On Demand is a new breed of remote support, enabling
help desks to offer superior remote support to end users who are
outside their network, when they are asked to. This minimises IT
support costs and increases customer satisfaction. NetOp School
gives teachers and corporate trainers a powerful tool for networked
classroom instruction, enabling teachers to maximise the potential
of computer-based teaching. Finally, NetOp Desktop Firewall provides
powerful, centrally controlled security for corporate laptops,
keeping them safe from malicious programs. Danware is listed on the
Copenhagen Stock Exchange and markets its products worldwide through
a global network of professional partners.
For more info: Email: email@example.com
Product Homepage: www.netop.com
Company Homepage: www.danware.com
ots Originaltext: Danware Data A/S
Im Internet recherchierbar: http://www.presseportal.ch
Even Claussen, Senior Manager, Marketing, Danware Data A/S, Tel:
+45-45-90-25-25, Email, firstname.lastname@example.org