ClickSoftware Inc.

ClickSoftware Wins Order From AMT-SYBEX for Major Workforce Management Project at United Utilities

United Kingdom's First Multi-Utility Company Selects ClickSoftware Solution to Manage Its 2'700 Field Resources Across the UK Burlington, MA (ots) - ClickSoftware (NASDAQ: CKSW), the leading provider of end-to-end service optimization solutions, announced today that its ServiceOptimization Suite has been selected by AMT-SYBEX for the optimized resource scheduling and dispatch of United Utilities' field resources across their Water, Waste Water and Electricity businesses. As one of the largest multi-utility providers in the UK, United Utilities distributes electricity to more than two million homes and businesses and water to nearly three million homes and businesses in the North West of England. With an annual turnover of £1.7 billion and approximately 14'000 employees worldwide, they are one of the UK's top 100 companies. United Utilities owns and manages the electricity distribution and water networks in the North West of England. United Utilities will implement ClickSoftware's ClickSchedule solution for the optimized scheduling of 2'700 field resources. The scope of the project will involve a number of areas of activity including service calls, inspections and project-oriented work. Utilizing the powerful and dynamic optimization capabilities of ClickSchedule, United Utilities are looking to increase the productivity of their field workforce, manage all work types within one system and gain a much greater degree of control and visibility over their service operations. ClickSoftware's ServiceOptimization Suite will make up one element of an overall workforce management project that includes AMT-SYBEX for its Field Data Collection System. "Our selection by AMT-SYBEX as part of the overall project at United Utilities further demonstrates our leadership in both the utility market and workforce optimization," said Dr Moshe BenBassat, CEO of ClickSoftware. "Our extensive experience in addressing the needs of large scale, intensive and dynamic service operations has now been proven for many of the world's leaders. Using our software, these companies can now offer real time appointment booking to their customers, instantly schedule emergency calls, while concurrently monitoring and optimizing the utilization of their field force capacity," he added. ABOUT CLICKSOFTWARE ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes accurate workload forecasting, strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, call 781 272 5903 or 888- 438-3308 or visit ABOUT AMT-SYBEX AMT-SYBEX is a consultancy and systems integrator entirely focused on the utility, transport and energy retail industries. Since 1990, the company has developed a record of strong, consistent achievement. This hard-earned reputation has created their greatest assets; an enviable list of clients, each of whom are industry leaders in their field; a strong team of industry focused consultants and an unrivalled understanding of the infrastructure and energy sectors. They deliver solutions in Asset Management, Service Provision, Customer and Information Support. For more information visit: This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and installations, product functionality and scalability and benefits derived therefrom. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that products will not perform as designed or expected; that installations or rollouts will not take place as anticipated; that the expected benefits of the products will not be realized; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10- K for the year ended December 31, 2002, subsequent reports on Form 10-Q and Form 8- K and other filings. ClickSoftware does not undertake to update any forward-looking statements. ots Originaltext: ClickSoftware Internet: Contact: Ali Merifield LEWIS PR Phone: +1/617/454-1100 E-Mail: Simon Morris ClickSoftware, Inc. Phone: +1/781/272-5903, x2293 E-Mail:

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