ClickSoftware Inc.

ClickSoftware Wins Order From AMT-SYBEX for Major Workforce Management Project at United Utilities

United Kingdom's First Multi-Utility Company Selects ClickSoftware
Solution to Manage Its 2'700 Field Resources Across the UK
    
    Burlington, MA (ots) - ClickSoftware (NASDAQ: CKSW), the leading
provider of end-to-end service optimization solutions, announced
today that its ServiceOptimization Suite has been selected by
AMT-SYBEX for the optimized resource scheduling and dispatch of
United Utilities' field resources across their Water, Waste Water and
Electricity businesses.
    
    As one of the largest multi-utility providers in the UK, United
Utilities distributes electricity to more than two million homes and
businesses and water to nearly three million homes and businesses in
the North West of England. With an annual turnover of £1.7 billion
and approximately 14'000 employees worldwide, they are one of the
UK's top 100 companies. United Utilities owns and manages the
electricity distribution and water networks in the North West of
England.
    
    United Utilities will implement ClickSoftware's ClickSchedule
solution for the optimized scheduling of 2'700 field resources. The
scope of the project will involve a number of areas of activity
including service calls, inspections and project-oriented work.
Utilizing the powerful and dynamic optimization capabilities of
ClickSchedule, United Utilities are looking to increase the
productivity of their field workforce, manage all work types within
one system and gain a much greater degree of control and visibility
over their service operations. ClickSoftware's ServiceOptimization
Suite will make up one element of an overall workforce management
project that includes AMT-SYBEX for its Field Data Collection System.
    
    "Our selection by AMT-SYBEX as part of the overall project at
United Utilities further demonstrates our leadership in both the
utility market and workforce optimization," said Dr Moshe BenBassat,
CEO of ClickSoftware. "Our extensive experience in addressing the
needs of large scale, intensive and dynamic service operations has
now been proven for many of the world's leaders. Using our software,
these companies can now offer real time appointment booking to their
customers, instantly schedule emergency calls, while concurrently
monitoring and optimizing the utilization of their field force
capacity," he added.
    
    ABOUT CLICKSOFTWARE
    
    ClickSoftware is the leading provider of end-to-end service
optimization solutions that maximize service revenue and customer
responsiveness while minimizing costs. ClickSoftware's
ServiceOptimization Suite includes accurate workload forecasting,
strategic and tactical workforce planning, optimized service
scheduling, intelligent problem resolution, wireless workforce
management, and business analytics, connecting all organizational
levels and all functions. The company is headquartered in Burlington,
MA and Israel, with offices in North America, Europe, and Asia
Pacific.
    
    For more information about ClickSoftware, call 781 272 5903 or
888- 438-3308 or visit www.clicksoftware.com.
    
    ABOUT AMT-SYBEX
    
    AMT-SYBEX is a consultancy and systems integrator entirely focused
on the utility, transport and energy retail industries. Since 1990,
the company has developed a record of strong, consistent achievement.
This hard-earned reputation has created their greatest assets; an
enviable list of clients, each of whom are industry leaders in their
field; a strong team of industry focused consultants and an
unrivalled understanding of the infrastructure and energy sectors.
They deliver solutions in Asset Management, Service Provision,
Customer and Information Support. For more information visit:
www.amt-sybex.com.
    
    This press release contains express or implied forward looking
statements within the meaning of Section 27A of the Securities Act of
1933, as amended, and Section 21E of the Exchange Act. These
forward-looking statements include, but are not limited to, those
regarding ClickSoftware's products and installations, product
functionality and scalability and benefits derived therefrom. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by many
factors, including among others, the following risks: that products
will not perform as designed or expected; that installations or
rollouts will not take place as anticipated; that the expected
benefits of the products will not be realized; and other risks
associated with ClickSoftware's business. For additional information
regarding risks relating to ClickSoftware's business, see
ClickSoftware's filings with the Securities and Exchange Commission
including ClickSoftware's annual report on Form 10- K for the year
ended December 31, 2002, subsequent reports on Form 10-Q and Form 8-
K and other filings. ClickSoftware does not undertake to update any
forward-looking statements.
    
ots Originaltext: ClickSoftware
Internet: www.newsaktuell.ch

Contact:
Ali Merifield
LEWIS PR
Phone:  +1/617/454-1100
E-Mail: alisonm@lewispr.com

Simon Morris
ClickSoftware, Inc.
Phone:  +1/781/272-5903, x2293
E-Mail: Simon.Morris@clicksoftware.com



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