ClickSoftware Inc.

Norwegian Communication Company Telenor Signs Contract With ClickSoftware

    Burlington, MA (ots) -

    Norway's Largest Provider of Fixed and Mobile Communications     Selects Service Optimization Solution to Increase Field Service       Efficiency          ClickSoftware (NASDAQ: CKSWE), the leading provider of end-to-end service optimization solutions, has announced the licensing of its ServiceOptimization Suite to Telenor.

    Telenor is a Norwegian telecommunications group with extensive and fast growing business operations in a number of countries in Europe and Southeast Asia. Telenor is Norway's largest provider of fixed and mobile (analog and digital) communication networks. At the end of 2001, the Telenor group had 22'050 employees. Revenues were NOK 46.0 billion.

    Telenor Networks will use ClickSoftware's ServiceOptimization Suite, as part of the new integrated system ("Fleximan Solution"), to optimize its entire service operations and to efficiently manage all field service technicians. Using ClickSoftware, Telenor Telecom Solutions' (TELENOR) objectives are to:

    - Increase the efficiency of Telenor Networks field force      
    - Facilitate more effective working days for the field engineers
    - Introduce flexible enrolling arrangements      
    - Centralize the order and resource management

    "We are proud that our ServiceOptimization Suite Version 7.0 was selected by Telenor," said Dr. Moshe BenBassat, CEO of ClickSoftware. "Our ServiceOptimization Suite is the most comprehensive, flexible and scalable solution currently available and was designed to meet the needs of the world's largest service organizations such as Telenor."


    ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes accurate workload forecasting, strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Burlington, MA, with offices throughout the United States, Europe, Asia Pacific and Africa.

    For more information about ClickSoftware, please call 781-272-5903 or 888-438-3308, or visit

    This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements.

    ClickSchedule and ClickAnalyze are registered trademarks of ClickSoftware, Inc.

    All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

ots Original Text Service: ClickSoftware Internet:

Contact: Ali Merifield   LEWIS PR Phone:  +1/617/454-1100 E-Mail:      Contact: Simon Morris ClickSoftware, Inc. Phone:  +1/781/272-5903, x 2293 E-Mail:

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