EANS-News: USU to present new release with Valuemation 4.2
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New Products
Subtitle: New Release Management module and software distribution from baramundi
integrated
Möglingen (euro adhoc) - With its software and consulting service portfolio USU
AG has been focusing for years on the competence topic of knowledge-based
service management at the interface between business and IT. For example, the
new software release 4.2 has a number of new features to support users in a
targeted manner in their applications: the Business Process Modeler is a tool
for graphical support in the modeling of processes. A new module, the
Valuemation Release Manager, extends the suite by a further ITIL-based process.
Added to this, Valuemation provides an integrated solution for software
distribution through partnership with our technology partner baramundi. In
addition to the existing ITIL v2 process for Problem Management there is also an
optional process according to ITIL v3. Additional language versions, such as
French, Chinese and Arabic, in combination with a user interface now based even
more strongly on roles, barrier-free operation, and extended functionality in
existing modules complete the range of new features. Valuemation 4.2 is now
available for customers and potential users.
Coordinated software changes
Release Management, acting as a central instance, is responsible for
transitioning software releases to production and, in accordance with ITIL, is
an important part of the IT Service Management. The Release Manager, a new
Valuemation module, provides support in the planning and creation of the release
through to release for productive operation in coordination with the Change and
Configuration Managers. Accompanying risk analyses minimize the risk of
interruption of business processes when making software changes. The basis for
all process modeling in Valuemation is the international standard - Business
Process Model and Notation (BPMN) - in its latest version, 2.0. Software
deployment also ensures an effective software distribution and rollout process
by means of centrally controlled and automated installation, configuration and
maintenance of operating systems and applications. This module is based on the
Management Suite of the technology partner, baramundi software AG.
Greater data quality & clarity
A new function package for data quality assures the integrity of the managed
assets. The so-called Data Quality Manager grants administrators the possibility
of defining and monitoring data quality. Once defined standards are undershot -
for example, in the case of assignments to invalid cost centers or defined
categories that are not used - a notification is issued. The new baseline
functionality provides greater clarity in the IT infrastructure. It enables
different historical data sets in the CMDB to be defined as a measurement basis
(i.e., a baseline) and for them to be compared with each other, with the current
data status or with the technical inventory of the discovery data. Specific
actions dealing with deviations can be associated with rules and stored - i.e.,
automated creation and assignment of a Request for Change (RfC).
Service reporting and more
Many functions in the Service Economics modules have been revised and extended.
Attention is drawn in particular to the creation of the so-called welcome pages
for central roles - such as the Service Portfolio Manager, Planning &
Calculation Manager or Service Level Manager. These roles offer individual,
role-based information, views and tasks as early as upon entry to the system.
The Planning & Calculation Manager role has been strongly reworked as follows:
along with ergonomic improvements, the analysis options and the reporting
function have been substantially extended. Dashboards - for example, the view of
individual planning states, have been created based on the ARIS MashZone. They
are supplemented by Quality Assurance dashboards.
Service Management in a single package
Valuemation is a highly integrated suite for IT and Service Management that
focuses on the following four central areas: Service Economics, Service Asset
Lifecycle Management, Service Operations and Service Monitoring. Release 4.2 has
been available since October 1, 2011. Companies aligned with ITIL benefit from
the comprehensive conformance of the suite with ITIL Best Practices. More
information can be found at http://www.valuemation.com.
USU AG - the knowledge business company
Founded in 1977, USU offers strategies, consulting, software solutions and
services for achieving comprehensive integration of knowledge and experience
into business workflows and applications within organizations. Market leaders
from every sector of the international economy create transparency with USU
applications, while also becoming more competitive, cutting costs and reducing
their risks. With its three business areas, USU is Europe´s largest provider of
IT and knowledge management solutions.
With its Valuemation® product line, USU offers a high-quality portfolio for
supporting IT Management and Service Management, one whose merits have been
recognized by leading market analysts around the world. This modular, highly
integrated suite covers all disciplines for achieving ITIL®-compliant Business
Service Management. With it, our customers can obtain a comprehensive overview
of their IT processes and IT infrastructure, allowing them to transparently
chart, track, allocate and actively manage their IT costs.
With KnowledgeCenter technology, customers can activate and leverage all the
knowledge resources within their organizations. This broad, comprehensive
application bundles all the various communications and information channels on
one central platform. With the support of intelligent knowledge bases from USU,
call and service centers efficiently provide accurate, individualized answers to
over 25 million inquiries per year.
By developing and maintaining complex, customer-specific applications, USU
experts can combine user-requested features, sector-specific knowledge and
technological expertise to create individual, customized solutions. Our core
competencies also include process and system integration based on
service-oriented architecture (SOA) as well as deployment of knowledge and
employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed
in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For
further information, please go to: www.usu.de
Further inquiry note:
Gerick Thomas
end of announcement euro adhoc
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company: USU Software AG
Spitalhof
D-71696 Möglingen
phone: +49 (0)7141 4867 0
FAX: +49 (0)7141 4867 20
mail: investor@usu-software.de
WWW: http://www.usu-software.de
sector: Software
ISIN: DE000A0BVU28
indexes: CDAX, Prime All Share, Technology All Share
stockmarkets: regulated dealing/prime standard: Frankfurt, free trade: Berlin,
Hamburg, Düsseldorf, Hannover, München, regulated dealing:
Stuttgart
language: English