21.01.2020 – 07:50
Hostpoint becomes first Swiss web hosting provider to use WhatsApp for customer service
Leading web hosting provider and domain registrar Hostpoint is now giving all customers the option of using WhatsApp to contact its Customer Service when they have questions or problems. By introducing this new chat function, Hostpoint is once again setting new standards in the Swiss hosting market when it comes to customer-oriented support.
Previously, when Hostpoint customers were seeking answers to problems or questions, they could contact Hostpoint via conventional means of communication such as telephone or e-mail, or by completing a contact form. They could also call Hostpoint on Skype or else arrange a free, on-site consultation called a Check-in. Contact via WhatsApp chat has now been added to this list. This new function has undergone extensive testing in the Customer Service department in recent months. The experience and feedback collected during this time was very positive.
People using the new chat function were quickly impressed by its noticeable increase in efficiency. During the testing phase, the new WhatsApp function was highly regarded by customers and Hostpoint support staff alike. Chatting via WhatsApp is especially suitable for resolving simpler questions or issues, since brief exchanges are typical of this means of communication.
Even closer to customers thanks to small talk With its unprecedented introduction of WhatsApp as a means of contact in the Swiss hosting industry, Hostpoint has once again underlined its position as the leading Swiss internet service provider. Hostpoint constantly strives to adopt new and innovative solutions, not only in terms of its technical infrastructure but also when supporting customers.
"Our customers greatly appreciate our direct, simple support. Using WhatsApp chat gets us even closer to our customers," explains Marco Bühler, Head of Customer Care at Hostpoint. Top-class customer-oriented advice and support have always been the cornerstones of Hostpoint's commercial success. Around half of all employees work in support, providing answers to customers' technical and administrative questions in four languages, 365 days a year.
From now on, all Hostpoint customers and interested parties can contact the Support department via WhatsApp. The channel will initially be monitored continuously on weekdays between 8:00 am and 6:00 pm. You can reach Hostpoint Customer Service via WhatsApp at the following URL:
Hostpoint - the leading Swiss provider
With over 19 years of experience in the field, Hostpoint is the leading Swiss web hosting provider. Hostpoint offers simple solutions from a single source - for e-mail, websites, web shops and domains. As an ICANN-accredited domain registry, Hostpoint manages over half a million domain names. With its ultra-modern infrastructure and servers based in Switzerland, Hostpoint ensures the stable operation of over a quarter of a million Swiss websites every day. The best support service in the industry provides individual, professional and efficient customer support in four languages, 365 days a year. The 100% owner-operated company based in Rapperswil-Jona SG employs around 60 people.
Neue Jonastrasse 60
8640 Rapperswil-Jona Switzerland
Tel.: +41 55 536 34 74