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Cellular Sales Chooses Cellebrite DeskTop to Increase Customer Satisfaction
Parsippany, New Jersey And Knoxville, Tennessee (ots/PRNewswire) - New Cellebrite DeskTop will give 550 stores 20x faster data transfers to
reduce store wait times
Cellebrite, the leading provider of mobile data transfer solutions, and Cellular Sales, the nation's largest Verizon premium wireless retailer, announced today that Cellular Sales has selected the Cellebrite DeskTop to all 550 stores to perform secure, rapid transfers of data from customers' old phones to their new devices. As a result, Cellular Sales customers will experience effortless transitions, even when moving between phones from different manufacturers, carriers, or operating systems. Cellular Sales decision to upgrade to the DeskTop from Cellebrite's previous generation UME-36 was based on a successful pilot that showed the DeskTop reduced the time sales representatives spent transferring data by up to 95%. This improvement in productivity will raise customer satisfaction and allow Cellular Sales to offer the service where they could not practically do so previously - for the large transfers common among smartphone users.
"Large data transfer requests from smartphone customers were taking close to twenty minutes of our sales agents' time. In our extensive pilot of the Cellebrite DeskTop, it performed the same transfer in about two minutes," said James Thome, COO of Cellular Sales. Thome continued, "This dramatic improvement will have an immediate impact on customer experience and sales agent productivity. Over the past couple months, every Cellular Sales store has been equipped with Cellebrite's advanced technology to provide the best possible retail experience for our customers."
"Customer satisfaction increases when mobile retailers transfer customers' valuable data from their old phones to their new devices," said Jim Grady, CEO of Cellebrite USA. "Cellular Sales decision to deploy over 3700 DeskTops demonstrates their confidence in Cellebrite and appreciation for the value of superior customer experiences in their retail locations. Upgrading to these next generation platforms gives Cellular Sales the ability to activate additional services in the future - like Cellebrite Diagnostics, a fast, easy way to resolve phone complaints on the spot, especially those related to battery complaints."
Cellebrite provides operators and retailers with advanced solutions to enhance customer experience, improve satisfaction, reduce cost, and generate revenue. With delivery channels in-store, on-device, and over the web, mobile retailers can take advantage of Cellebrite's full suite of mobile retail solutions: diagnostics, phone-to-phone content transfer, backup and restore, automated phone buyback, and application and content delivery. In addition, Cellebrite offers retailers monitoring, statistics and analysis of all activities. Cellebrite is a world leader in the mobile retail market, the company has more than 150,000 units deployed at more than 200 mobile operators and retailers globally, representing well over 100,000 stores handling hundreds of millions of transactions a year.
Founded in 1999, Cellebrite is a subsidiary of the Sun Corporation, a publicly traded Japanese company (6736/JQ).
About Cellular Sales
Headquartered in Knoxville, Tenn., Cellular Sales was founded in 1993 and was named by Inc. Magazine as one of the nation's fastest-growing privately owned retailers for six out of seven years. The company currently operates 550 Verizon Wireless retail locations nationwide, and was recently named the 2014 Verizon Wireless Agent of the Year. Job seekers may visit the Cellular Sales employment page to search current openings. For more information on the company, visit http://www.cellularsales.com .
Carol Lee, +1-212-398-9686, email@example.com