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Clinical Solutions

Clinical Solutions Selected for First Portuguese Health Helpline

Basingstoke, England (ots/PRNewswire)

Clinical Solutions, a
leading British provider of software solutions to the healthcare
market, has been selected to provide call centre management and
clinical decision support software for the Portuguese Public Health
The software will be used by staff manning Portugal's first
national health helpline to record patient calls and provide
information to aid advice for patients. It will also allow the
Portuguese Public Health System to better manage its limited
resources and allocate the correct level of care based on the
assessment of each case.
The health helpline will provide a service similar to that of NHS
Direct in the UK, who has been a customer of Clinical Solutions for
the last six years.
Private company, Linha de Ciudados de Saúde (LCS), has been formed
to implement the programme and it is the first private/public sector
healthcare partnership of its kind in Portugal.
Ramiro Martins, CEO LCS comments, "The Public Health system is
under a great pressure to provide healthcare with limited resources.
The national helpline will provide a valuable means of support and
reference for the Portuguese people and enable the Public Health
System to allocate its resources more efficiently - making sure that
the right level of care meets the right people. We saw Clinical
Solutions as having the experience and expertise demonstrated through
their success with NHS Direct in England, as the ideal partner for
delivering this service."
Richard Craven, sales & marketing director Clinical Solutions, "To
be involved with this project from the outset is a testament to our
credibility and experience in enabling the delivery of leading
healthcare advice in call centres. We will be working with LCS every
step of the way in implementing this helpline which we feel certain
will have a positive impact on the provision of healthcare in
The Portuguese national health helpline will go live on 25th
April 2007.
About Clinical Solutions
Clinical Solutions is a leading supplier of flexible decision
support and clinical software solutions to the healthcare industry
that help healthcare professionals assess a patient's symptoms and
direct them to the most appropriate level of care. This results in
more efficient management of resources and alleviates pressure on
emergency and primary healthcare services. The software is designed
for use in call centre environments and face-to-face encounters with
The company also provides knowledge management and case management
solutions, used for long term conditions management. With each
implementation, Clinical Solutions provides project management, IT
consultancy and customisation, training and 24/7 support.
Clinical Solutions has offices in UK, USA and Australia. Its
customers include; NHS Direct, NHS 24, and many walk-in centres
across England, as well as customers in Portugal, Norway, Australia,
and New Zealand. With a mission to change the way the world accesses
health and social care service, Clinical Solutions continues to
invest in developing software solutions for health and social care
organisations around the world.


Helen Stevens, Berkeley PR,, T: