Clinical Solutions

Clinical Solutions Selected for First Portuguese Health Helpline

    Basingstoke, England (ots/PRNewswire) - Clinical Solutions, a leading British provider of software solutions to the healthcare market, has been selected to provide call centre management and clinical decision support software for the Portuguese Public Health System.

    The software will be used by staff manning Portugal's first national health helpline to record patient calls and provide information to aid advice for patients. It will also allow the Portuguese Public Health System to better manage its limited resources and allocate the correct level of care based on the assessment of each case.

    The health helpline will provide a service similar to that of NHS Direct in the UK, who has been a customer of Clinical Solutions for the last six years.

    Private company, Linha de Ciudados de Saúde (LCS), has been formed to implement the programme and it is the first private/public sector healthcare partnership of its kind in Portugal.

    Ramiro Martins, CEO LCS comments, "The Public Health system is under a great pressure to provide healthcare with limited resources. The national helpline will provide a valuable means of support and reference for the Portuguese people and enable the Public Health System to allocate its resources more efficiently - making sure that the right level of care meets the right people. We saw Clinical Solutions as having the experience and expertise demonstrated through their success with NHS Direct in England, as the ideal partner for delivering this service."

    Richard Craven, sales & marketing director Clinical Solutions, "To be involved with this project from the outset is a testament to our credibility and experience in enabling the delivery of leading healthcare advice in call centres. We will be working with LCS every step of the way in implementing this helpline which we feel certain will have a positive impact on the provision of healthcare in Portugal."

    The Portuguese national health helpline will go live on 25th April 2007.

    About Clinical Solutions

    Clinical Solutions is a leading supplier of flexible decision support and clinical software solutions to the healthcare industry that help healthcare professionals assess a patient's symptoms and direct them to the most appropriate level of care. This results in more efficient management of resources and alleviates pressure on emergency and primary healthcare services. The software is designed for use in call centre environments and face-to-face encounters with patients.

    The company also provides knowledge management and case management solutions, used for long term conditions management. With each implementation, Clinical Solutions provides project management, IT consultancy and customisation, training and 24/7 support.

    Clinical Solutions has offices in UK, USA and Australia. Its customers include; NHS Direct, NHS 24, and many walk-in centres across England, as well as customers in Portugal, Norway, Australia, and New Zealand. With a mission to change the way the world accesses health and social care service, Clinical Solutions continues to invest in developing software solutions for health and social care organisations around the world.

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