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TechTeam Global to Help Europcar Improve and Expand IT Service Desk Support
Brussels, June 23, 2010 (ots/PRNewswire) - TechTeam Global, Inc. , a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has won a three-year contract to provide service desk support to Europcar, the European leader in passenger car and light utility vehicle rentals. Under the agreement, TechTeam will help Europcar standardize and optimize its existing IT service desk operations and will also provide incident overflow and night-hour support to augment Europcar's service desk.
TechTeam's service desk will deliver support in English and French and will extend Europcar's service desk coverage to 24x7. In addition to improving service levels and enabling late-hour support for European end-users, TechTeam's service desk will allow Europcar end-users in Australia and New Zealand to receive fast and efficient service during their normal business hours. TechTeam will also staff a service management function to drive continuous improvement and ensure seamless execution across both Europcar's internal service desk and the supplemental TechTeam operation.
"As our company continues to grow, we must expand our service desk coverage and increase effectiveness in order to provide our end-users with the top quality support that they need," said Kurt Deli, chief information officer of Europcar. "TechTeam brings the capabilities and expertise needed to help us improve our IT service management and to meet the expanding needs of our end-user customers worldwide."
"We look forward to working closely with Europcar to help them industrialize service delivery - enabling higher quality of service, cost savings and greater scalability - in support of their business goals," said Gary J. Cotshott, president and chief executive officer for TechTeam Global, Inc.
About TechTeam Global
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information visit http://www.techteam.com.
Europcar is the European leader in passenger car and light utility vehicle rentals. The company serves business and leisure customers throughout Europe, Africa, the Middle East, Latin America and Asia-Pacific. Excluding franchise operations, in 2009 Europcar signed 9.5 million rental contracts, with 7,000 employees and a fleet exceeding 190,000 vehicles. In September 2008, Europcar and U.S. market leader Enterprise Holdings joined forces in a strategic commercial alliance to form the world's largest car rental network, with more than 1.2 million vehicles and 13,000 locations around the world. Europcar is owned by the French investment company Eurazeo. Europcar is the European market leader and is also leading in its environmental approach to car rental. It opened its first "environmental agency" in Paris in 1999, and in 2008 it was the first company in Europe to have its "Environmental Charter" - which formalizes its commitments in favor of sustainable development -- certified by Bureau Veritas. For more information: http://www.europcar.com/corporate
Safe Harbor Statement
The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those expected because of various known and unknown risks and uncertainties, including, but not limited to, delays in the implementation of the business; changes in the customer's business or requirements thereof; difficulties in obtaining the customer's knowledge, procedures, or authorizations; and difficulties in providing the service solutions for the customer. These and other risks are described in the Company's most recent annual report on Form 10-K and subsequent reports filed with or furnished to the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements.
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