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16.06.2004 – 15:07


Syndesis VoIP Solution Enables Feature-Rich Services for an On-Demand World - Engineered to Ensure User Experience and Carrier Success

Toronto (ots)

As the Voice over IP (VoIP) market heralds a new
era in telecommunications, Syndesis is pleased to announce its
revolutionary VoIP software solution which, engineered in partnership
with Tier 1 service providers, manages the convergence of voice and
IP to deliver the cost-effective, high-quality, feature-rich VoIP
services subscribers are demanding. Based on the industry's most
mature and reliable service fulfillment platform, the Syndesis VoIP
solution enables carriers to quickly and effectively move VoIP up the
value chain and capture greater market share while laying the
groundwork for future content and services that will be carried over
their IP networks.
Analysts predict strong growth in VoIP. More than 10% of broadband
subscribers in the U.S. will use IP telephony by 2008, according to
recent research by In-Stat/MDR. By 2009, VoIP services are expected
to generate approximately 12% of all telephony revenues, Juniper
Research projects, putting a $32 billion value on the worldwide VoIP
"For Voice over IP to live up to its potential, it cannot just be
about cheap voice -- nor just about voice, for that matter. Voice is
just the tip of VoIP," explains Mark Nicholson, Chief Technology
Officer and Vice President of Product Development for Syndesis. "VoIP
is really about enabling a variety of content over IP networks in a
highly customizable, flexible and user-friendly manner. It's about
delivering advanced features, mobility and unifying communications.
"For service providers to offer this type of enhanced user
experience, they must be able to exercise precise control over the
delivery of such services, and that involves tightly managing the
service, application and network resources. This is what sets
Syndesis apart. We make it possible for carriers to control the
quality of service, class of service, security and availability
required to differentiate their VoIP offerings from those of pure
content providers and to consistently meet, or exceed, customer
Syndesis' carrier-class provisioning solution for Residential and
Enterprise VoIP enables providers to manage both their VoIP service
offerings and their data connectivity -- including IP-VPNs, Direct
Internet Access, IP-enabled ATM -- as a single entity, which
streamlines operations and eliminates integration and hand-off errors
that compromise the user experience.
"As one of the most important new technologies of the 21st
century, VoIP is changing the landscape and economics of
telecommunications," said Sanjay Mewada, Vice President,
Communications Infrastructure and Software for the Yankee Group. "But
while IP telephony promises to be more efficient, flexible and
cost-effective than PSTN-based services in the long run, the truth
is, providers are not there yet. And in most cases, neither are the
profits. So carriers, especially incumbents facing new competition
and declining traditional voice revenues, must do all they can to
contain costs associated with VoIP rollout and delivery. The market
needs solutions that will enable manageability of highly distributed
VoIP architectures; build service differentiation with underlying
reliability and quality; and most importantly, provide the
flexibility necessary to evolve seamlessly with providers' VoIP
service portfolios and network infrastructures."
Keeping Pace in a Rapidly Changing Market
With off-the-shelf support for VoIP products from Alcatel, Sonus,
Sylantro and others, Syndesis continues to expand its market-leading
portfolio of productized Equipment Modules (EMs) that cover more than
200 device types. Syndesis' out-of-the-box network adapters speed
time to market for new services and features, significantly reduce
deployment risks, and deliver the lowest total cost of ownership for
a carrier-class solution.
Unlike other ISVs' equipment cartridges, Syndesis' bi-directional
EMs are fully developed, fully tested and certified against actual
equipment, fully supported and fully "upgradeable." This guarantees
that service providers can keep pace with the latest vendor offerings
and continuously enhance their capabilities. Syndesis' open
architecture, abstraction of network level complexities, and unified
interface to multi-vendor environments insulate higher level systems
from the volatility of a still maturing VoIP equipment market. As a
result, carriers face far less risk associated with vendor or
equipment changes and enjoy freedom of choice and ease of migration.
Meeting the Demands of Tier 1 Carriers
Combining out-of-the-box domain capabilities with service creation
flexibility, the Syndesis VoIP solution enables providers to rapidly
define differentiated services and service bundles. It also features
a network-synchronized, up-to-date cache of service data and network
configurations, allowing providers to assess the impact of service
changes on the integrity of existing services.
The Syndesis VoIP solution also includes:
--  Support for managing both enterprise and residential VoIP
subscribers, including subscriber feature sets, dial plans, digit
maps, phone number assignments and media assignment; per site
information including emergency routing, IP subnet assignments, CAC
settings, and firewall configuration; and, media server configuration
for unified messaging.
--  Ability to manage softswitch routing and media gateway
trunking, including the management of route lists and routes on the
softswitch and management of trunks on a media gateway.
--  Proven transaction management and rollback capabilities that
guarantee the entire service is properly configured in the network in
a single transaction.
--  Auto-populate capabilities which, leveraging Syndesis'
accurate cache of network and service data, automate the
configuration of newly deployed softswitches with an accurate image
of existing network-wide routing information, speeding network
"Our VoIP products are based on our Tier 1-proven platform and
offer the level of scalability, performance and reliability that
service providers count on from Syndesis," said Nicholson. "And
because our solution suite looks beyond the 'V' in VoIP, and our
integrated, multi-layer architecture treats voice as one type of
content carried over IP delivery networks, it enables service
providers to lay the groundwork for the host of 'X over IP' services
to come -- messaging, video, gaming, telemetry, and others."
The Syndesis VoIP solution is part of the company's IP solution
suite and includes Syndesis® NetProvision™ for VoIP, Syndesis®
NetDiscover™ for VoIP and Syndesis® NetOptimizer™ for VoIP.
In successful trials with Tier 1 operators, the Syndesis VoIP
solution has been proven to meet the demands of some of the world's
largest service providers. This solution is available immediately.
About Syndesis
Syndesis ( empowers the world's largest
telecommunications companies to provide new network experiences for
their customers by enabling rapid and reliable delivery of profitable
next-generation data services. Renowned for customer responsiveness,
in-depth network expertise and off-the-shelf support for more
technologies and equipment than any other OSS software developer,
Syndesis is the vendor of choice in deployments at more than 20 major
service providers worldwide. Well-funded and privately held, Syndesis
is backed by leading venture capital firms including Greylock, Helix,
Pequot, Sequoia and VenGrowth. Cisco Systems, Convergys Corporation
and Nortel Networks recommend and sell Syndesis software to their


Christine Payne
Public Relations Manager
Phone: +1/416/526-4878

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