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British Airways utilises Neon Systems iWave solution to outsource service desk operations and maintain control
iWave Integrator Enables British Airways to Integrate Its Service Desk Operations Allowing Multiple Contractors to Stay in Sync
Phoenix (ots-PRNewswire) - At the DCI Help Desk Professionals Expo in Phoenix, NEON(R) Systems, Inc. (Nasdaq: NESY) (Booth no. 307), a leading provider of eBusiness Integration solutions, today announced that British Airways (BA) has selected NEON Systems' iWave Integrator(TM) product, a part of the iWave(TM) Solution, to integrate its outsourced Service Desk operations.
"BA is in the business of flying aeroplanes and ensuring customer satisfaction, not fixing PCs. For BA, effectively dispatching information to the problem-solvers is critical. The only way we can facilitate this process is with iWave Integrator. iWave ensures that incident notifications are immediately dispatched to the appropriate contractor for resolution. Without iWave, we'd be a lot farther away from providing the comprehensive levels of Help Desk support and satisfaction that we're offering today," said Brad Kirwan, consultant analyst programmer at British Airways.
"British Airways required a consolidated Service Desk solution that could reach anywhere throughout BA's extended enterprise and 'talk' with virtually any system. With iWave Integrator, BA and its contractors are experiencing free information exchange today. All updates and comments made to an incident are part of one dynamic record, keeping everything and everyone in sync," said Steve Odom, president of NEON Systems. "iWave Integrator reduces Total Cost of Ownership (TCO) by providing high levels of functionality and configurability without the need for custom coding. The beauty in this is that each contracting company involved in the process can use its applications however they wish, and key data can still be exchanged where needed."
Offering more than 50 plug-and-play iWave Interfaces(TM) for customer management applications, enterprise management systems, data, and transactions, NEON Systems' iWave Integrator provides its integration capabilities from a single open infrastructure. iWave Integrator empowers organisations to effectively participate in eBusiness by enabling real-time, bi-directional integration of information in any manner they wish -- between different applications, across multiple computing platforms, and over the Internet with partners, customers, and vendors.
About NEON Systems
NEON Systems, Inc. is a leading provider of eBusiness integration solutions. The NEON Systems iWave Solution provides Global 2000 companies with complete eBusiness integration including data access, enterprise application integration (EAI), and business-to-business (B2B) capabilities. The iWave Solution set delivers integrated, global information sharing in complex cross-platform, multi-functional environments, including System/390 mainframes, UNIX, Linux, Windows NT and 2000 systems. Headquartered in Sugar Land (Houston), Texas, NEON Systems has sales, support, and distributor offices around the world. The NEON Systems website can be visited at www.neonsys.com.
NEON is a registered trademark and the NEON logo, iWave, iWave Interface, and iWave Integrator are trademarks of NEON Systems, Inc.
All other trademarks are the property of their respective companies.
ots Originaltext: NEON Systems
Heather Howard of NEON Systems, Inc.
Phone +1 281-634-8357
Fax +1 281 242 3880
or Georgina Barnes of NEON Systems UK Ltd.
Phone +44 1753-752800
Fax +44 1753-752818
PR Newswire Photo Desk, +1 888-776-6555 or +1 201-369-3467