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- Telemark's Managed Data Network Services Survey Recognises Verizon Business' Exceptional Customer Support
Verizon Business, the premier provider of advanced global communications and information technology (IT) solutions, today announced that it achieved two Gold Awards and four "Best in Class" awards, as well as seven "excellent" ratings in Telemark's latest Managed Data Network Services (MDNS) -- Voice of the Customer: Benchmarking Customer Satisfaction survey, issue 21.
Verizon Business received two Telemark Gold Awards for outstanding performance for the following service attributes -- Notification of Network Problems and Technical Support. A Telemark Gold Award is made for satisfaction scores rated at more than 20 percent above the Benchmark Standard which represents the attainment of an exceptional level of customer satisfaction.
Verizon Business was noted with "excellent" ratings for seven individual attributes, including an "excellent" performance for Network Reliability -- one of the three more important service attributes according to customers' own assessments.
On an individual attribute basis, Verizon Business was awarded "Best in Class," the title awarded by Telemark to the highest scoring operator in a given category, for Notification of Network Problems, 24 Hour Transparent Maintenance, Prior Pilot Installation and Fault Reporting Process, all of which appear in the top ten of the 32 measured service attributes.
Verizon Business was also noted as the all-round "Best in Class" operator for the attribute category of Customer Support, in addition to being one of the top three operators for the additional attribute categories of Billing, Network Installation, and Network Operation. The six other global operators included in the MDNS report alongside Verizon Business are AT&T, BT, BT Infonet, Cable & Wireless, Equant and NTT.
"Verizon Business is providing customers with industry-leading, next-generation, integrated communication services," commented Rory Cole, chief operating officer for Verizon Business International. "We are dedicated to providing a premier end-to-end customer experience that forms a benchmark for others to follow. Our goal is to make it easy for our customers to do business with us, so there is tremendous satisfaction in knowing that we are continuing to score highly for customer support. This provides a real incentive to raise the bar again and further improve on our customer satisfaction rating."
Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organizations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, go to http://www.telemarkservices.com
About Telemark's MDNS Report: Telemark's innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with MDNS networks such as Frame Relay, X.25 and ATM. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from "bid to bill". The comparative assessment looks at perceived performances of the operators indicating "Best in Class". For more information about the report, visit http://telemark.hostforweb.com/en/repsa.html
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide. Combining unsurpassed global network reach with advanced technology and professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit http://www.verizonbusiness.com
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high quality video and images, and other information are available at Verizon's News Center on the World Wide Web at http://www.verizon.com/news. To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.
ots Originaltext: Verizon Business
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