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Brooktrout, Vocomo, and MScript Deliver VoiceXML-based Tool for Salesforce Automation
SpeechTEK West, Booth: 510 and 419, SAN FRANCISCO, February 22 (ots/PRNewswire) -
- Allows Interactive Voice Access to Industry Leading CRM Systems
Brooktrout Technology, Inc., a leading supplier of media processing and call control products, and Vocomo(R), a pioneer in next-generation IVR (Interactive Voice Response) systems, today announced that MScript is using Vocomo's VoiceXML IVR system which runs on Brooktrout's award-winning TR1000(TM) voice platform, in its SalesScript application. SalesScript is a powerful web-based application that enables sales representatives to input real time account information via voice thus saving time and increasing their workflow. Sales professionals can use SalesScript with industry leading CRM applications such as Salesforce.com to update their records while they are on the road. With this new IVR tool, users are able spend more time in the field, enter data more quickly and save over 40 hours per month compared to the old way of typing in the information back at the office.
"MScript selected the Vocomo/Brooktrout solution because it enabled us to quickly design an application that addresses our customers' needs," said Mark Golino, CEO of MScript. "Vocomo's VoiceXML capabilities and standard hardware provided both ease of development and ease of use by tightly integrating with our web application, business processes and telephony system. We selected the Brooktrout TR1000 voice board because it offered a scalable product line from our initial T1 installation to higher port densities. We were also very familiar with Brooktrout from their Fax products."
The Vocomo/Brooktrout system helps to improve sales productivity by providing a telephone interface for data entry instead of typing at a computer. The TR1000 handles the telephone prompts and information captured during the call. For example, sales professionals call into the SalesScript tool and select the appropriate Salesforce.com form to create a new lead, enter a new contact or update an existing sales opportunity. The entered information is then pushed into the CRM database. With this tool, sales professionals can enter information more quickly by speaking 80 words per minute versus typing 20 words per minute allowing them to spend more time with customers and less time on administrative duties. By making the information easier to enter, sales professionals can also deliver more timely information on their activities.
The TR1000 helps vendors to streamline development, easily scale their applications via industry-standard programming interfaces, like VoiceXML, and support their products more cost-effectively than with competing speech boards. The performance and flexibility of the TR1000 allows IVR platforms to meet the current and evolving needs of advanced enterprise applications.
"Vocomo is pleased to enter this technology partnership with MScript," said Danny B. Lange, CEO of Vocomo. "Our partners are adding new customers and driving additional revenues with our powerful next-generation IVR systems. With our standards-based VoiceXML IVR technology, you can extend the functionality of your solutions without the risk and headache associated with legacy IVR systems."
About MScript, Inc.
MScript was incorporated in March 2002. The company's first service was that of a Transcription Application Service Provider (TASP). MScript developed a transcription application that would better suit the needs of healthcare providers. MScript's transcription application enables providers to comply with the "secure transactions" portion of the Health Information Portability Accountability Act (HIPAA). In April of 2004, MScript, Inc. acquired the hosting facility, helpdesk division and managed services clients of IMS, Inc. Today, MScript, Inc. offers IVR, transcription, hosting, helpdesk and healthcare solutions. For more information, visit http://www.mscript.com and http://www.salesscript.com.
About Vocomo Corporation
Vocomo is a leader in next-generation IVR products for the enterprise market. Vocomo is making IVR systems more affordable and accessible to customers through standards-based technology. Vocomo's next-generation IVR product line -- VocomoVoice(R) -- enables companies to easily and quickly deploy automated phone services that can improve employee productivity, reduce costs, increase customer satisfaction, and create new revenue opportunities. VocomoVoice allows companies to extend existing or new Web applications to be accessible by any phone at the lowest total cost of ownership. All IVR products support analog, digital, and Voice-over-IP (VoIP) telephony. Vocomo is a privately held company based in Cupertino, California. For more information please visit http://www.vocomosoft.com.
About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network interface, call control and signal processing products that enable the development of applications, systems and services for both the New Network(TM) (packet-based) and the traditional telephone (TDM) network. The Company's strategy is to partner with its customers and collaborate closely with them to help accelerate their delivery of new applications and services, increase their existing business, and expand into new markets. For more information, visit http://www.brooktrout.com. Brooktrout Technology is a subsidiary of Brooktrout, Inc. (Nasdaq: BRKT).
Brooktrout, Brooktrout Technology, New Network and TR1000 are trademarks or registered trademarks of Brooktrout, Inc. All other trademarks are the property of their respective owners.
Web site: http://www.brooktrout.com
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