USU Software AG

EANS-News: USU launches new software version of Valuemation for IT service management

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New Products


Möglingen (euro adhoc) - A new version of the Valuemation software suite is now
available with Release 4.3. The modularly designed product line is notable for
its integration of key complementary technologies of the USU Group, additional
functions for process automation and optimization of its user-friendly
interface. Valuemation is an ITIL®-compliant, widely established standard
software package for IT service management. Its current productive versions are
internationally recognized and are certified by APM Group Ltd. and Pink
Elephant.


CMDB Integration of Valuemation into the ZIS system from LeuTek

The new CMDB combination of Valuemation with the monitoring applications of
LeuTek allows systems and components (configuration items) to be centrally and
uniquely created in the Valuemation CMDB. The data will be transferred
automatically in the future to the ZIS system, which controls the entire
monitoring process. This means an end to error-prone redundant updating of
duplicate data records. 


Extended integration of USU KnowledgeCenter into Valuemation

Approved solutions to incidents, problems and service requests are now directly
transferred from Valuemation to the solution database. Users benefit from the
link with the USU KnowledgeCenter in the handling of standardized editorial
workflows, such as document reviews, releases and resubmissions as well as in
keeping track of document versions, thus ensuring high-quality, up-to-date
solutions. What's more, question-and-answer chains that, for example, have been
submitted and answered as part of a self-service solution can now be
automatically entered in the ticket description and, in this way, documented.


Supported product and service configuration for customers

Users are now guided in the Service Request Management area through the complex
configuration of services and products similarly to an online shop. A digital
assistant - a so-called wizard - provides support by detecting user rights,
suggesting matching product and service groups or offering filter options, for
example, by workplace.


Automatic service lifecycle

Valuemation automates the entire service lifecycle with the new release. In the
Portfolio Manager module, administrating users define services and their
composition in structured hierarchical trees, and can also enter different
pricing models for the services. Upon approval, the service structure is
automatically entered in the Planning & Calculation module, where a distribution
network for the costs is then specified. The service catalog also integrates the
defined services and subservices as a starting point for the Service Request
Management. Other subprocesses, such as Discovery, Dependency Mapping or service
billing according to cause, access the uniquely defined service structure.


Visualization with the CMDB Rack-o-Mat

The new Valuemation version offers integrated graphical presentation for
efficient management and monitoring of racks and blades in the data center.
Power consumption, cooling requirements or free hardware space on a space and
rack basis can be analyzed as a result.


Integrated financial indicators and methods for ROI and forecasts

IT services can only be financially evaluated on the basis of large numbers of
financial indicators. Relevant indicators are saved in Valuemation for accurate
calculation of return on investment, and typical forecasting models are likewise
integrated.


USU has already presented the new Valuemation version during the USU World
industry conference held on May 23 and 24, 2012. The feedback from customers and
interested parties was extremely positive.

This press release is also available for download at http://www.valuemation.com



About USU AG. 

Founded in 1977, USU offers strategies, consulting, software solutions and
services for achieving comprehensive integration of knowledge and experience
into business workflows and applications within organizations. Market leaders
from every sector of the international economy create transparency with USU
applications, while also becoming more competitive, cutting costs and reducing
their risks. With its three business areas, USU is Europe's largest provider of
IT and knowledge management solutions.
With its Valuemation® product line, USU offers a high-quality portfolio for
supporting IT Management and Service Management, one whose merits have been
recognized by leading market analysts around the world. This modular, highly
integrated suite covers all disciplines for achieving ITIL®-compliant Business
Service Management. With it, our customers can obtain a comprehensive overview
of their IT processes and IT infrastructure, allowing them to transparently
chart, track, allocate and actively manage their IT costs.
With KnowledgeCenter technology, customers can activate and leverage all the
knowledge resources within their organizations. This broad, comprehensive
application bundles all the various communications and information channels on
one central platform. With the support of intelligent knowledge bases from USU,
call and service centers efficiently provide accurate, individualized answers to
over 25 million inquiries per year.
By developing and maintaining complex, customer-specific applications, USU
experts can combine user-requested features, sector-specific knowledge and
technological expertise to create individual, customized solutions. Our core
competencies also include process and system integration based on
service-oriented architecture (SOA) as well as deployment of knowledge and
employee portals, from initial planning to ultimate placement in service.  
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed
in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For
further information, please go to: http://www.usu-ag.com


Further inquiry note:
Gerick Thomas

end of announcement                               euro adhoc 
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company:     USU Software AG
             Spitalhof  
             D-71696 Möglingen
phone:       +49 (0)7141 4867 0
FAX:         +49 (0)7141 4867 20
mail:     investor@usu-software.de
WWW:      http://www.usu-software.de
sector:      Software
ISIN:        DE000A0BVU28
indexes:     CDAX, Prime All Share, Technology All Share
stockmarkets: free trade: Hannover, Berlin, München, Hamburg, Düsseldorf,
             regulated dealing: Stuttgart, regulated dealing/prime standard:
             Frankfurt 
language:   English
 



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