USU Software AG

EANS-News: USU wins first customer in the United Kingdom

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Global Expansion

Subtitle: CCA International will use USU KnowledgeCenter in the future 

Möglingen (euro adhoc) - After a very succesfull visit to the Call Centre Expo
in London in October 2011, the first customer in Great Britain relies on the
intelligent knowledge management technology USU KnowledgeCenter. CCA
International is a stock corporation employing 4500 people in 14 call centers
located in 6 countries. CCA handled 7,6 million calls in 2010. Custumers in the
UK are names such as Vauxhall, Chevrolet, Saab, British Telecom as well as two
major newspapers. 

CCA is currently using the SaaS-Version of USU KnowledgeCenter. The knowledge
database is available everywhere and anytime via standard web-browser. The
web-based service solution guarantees high flexibility, cost-transparency and
maximum data security. Crucial aspects of the decision for USU as partner were
the industrie specific functionalities as well as the comprehensive
possibilities of self service and the multi-client capability of the system.
Specific goals persued by CCA are the increase of the first call resolution rate
with high quality answers and the reduction of training times for new employees.
The USU technology is used for Vauxhall in the first step and will gradually be
used for other customers.

Further information can be found at http://www.usu-knowledgecenter.com/



USU AG - The Knowledge Business Company. 
Founded in 1977, USU offers strategies, consulting, software solutions and
services for achieving comprehensive integration of knowledge and experience
into business workflows and applications within organizations. Market leaders
from every sector of the international economy create transparency with USU
applications, while also becoming more competitive, cutting costs and reducing
their risks. With its three business areas, USU is Europe´s largest provider of
IT and knowledge management solutions.
With KnowledgeCenter technology, customers can activate and leverage all the
knowledge resources within their organizations. This broad, comprehensive
application bundles all the various communications and information channels on
one central platform. With the support of intelligent knowledge bases from USU,
call and service centers efficiently provide accurate, individualized answers to
over 25 million inquiries per year.
By developing and maintaining complex, customer-specific applications, USU
experts can combine user-requested features, sector-specific knowledge and
technological expertise to create individual, customized solutions. Our core
competencies also include process and system integration based on
service-oriented architecture (SOA) as well as deployment of knowledge and
employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed
in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For
further information, please go to: www.usu.de


Further inquiry note:
Gerick Thomas

end of announcement                               euro adhoc 
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company:     USU Software AG
             Spitalhof  
             D-71696 Möglingen
phone:       +49 (0)7141 4867 0
FAX:         +49 (0)7141 4867 20
mail:     investor@usu-software.de
WWW:      http://www.usu-software.de
sector:      Software
ISIN:        DE000A0BVU28
indexes:     CDAX, Prime All Share, Technology All Share
stockmarkets: regulated dealing/prime standard: Frankfurt, free trade: Berlin,
             Hamburg, Düsseldorf, Hannover, München, regulated dealing:
             Stuttgart 
language:   English
 



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