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ClickSoftware Inc.

ClickSoftware Announces New Customer Win With Electrolux Home Products Europe

    Burlington, MA (ots)

      The World's Largest Producer of Powered Appliances Will
      Use the Software to Manage Its Service Field Force in
      Germany

    ClickSoftware (NASDAQ: CKSW), the leading provider of end-to-end service optimization solutions, announced today that both parties have entered into a contract for the deployment of their industry- leading ServiceOptimization Suite to Electrolux Home Products Europe.

    The Electrolux Group is the world's largest producer of powered appliances for kitchen, cleaning and outdoor use, such as refrigerators, washing machines, cookers, vacuum cleaners, chainsaws, lawn mowers, and garden tractors. Every year, customers in more than 150 countries buy more than 55 million Electrolux Group products for both consumer and professional use sold under famous brands such as AEG, Electrolux, Zanussi, Frigidaire, Eureka and Husqvarna. In 2002, Electrolux had sales of SEK 133.2 billion and 82'000 employees. Electrolux Home Products Europe, based in Brussels, is the Group's subsidiary for the major household appliance business in Europe.

    Electrolux Home Products Europe will initially implement ClickSoftware's ClickSchedule solution for the optimized scheduling and street level routing of their field service resources across Germany, with hopes of eventually rolling out across the rest of the world.

    ClickSoftware's ServiceOptimization Suite was selected following a thorough competitive evaluation. One of the key considerations in the selection process was the superb dynamic scheduling capabilities of ClickSchedule which allows real time optimization of customer responsiveness and resource utilization. It will provide a seamless solution to Electrolux's CRM solution. The scope of the project will involve a number of areas of service activity including new installations, maintenance and repair of consumer white goods.

    "We are excited about our new partnership with ClickSoftware. ClickSoftware have demonstrated that their solution can cover our requirements and this will help us manage our field service team to provide even better support to our customers," said Rogerio Rodriques, Electrolux European Service Operations Director.

    The ServiceOptimization Suite will enable Electrolux Home Products Europe to improve the efficiency of its field service operation and response time to customer service requests. The enterprise-wide service optimization solution intelligently schedules jobs based on a variety of user-defined parameters, such as customer availability, engineer skills, territory, availability and priority of the job. Electrolux Home Products Europe and its customers will benefit from reliable appointment slots, reduction in the total mileage traveled, reduction in overtime and ensuring they have the resources to complete the service calls.

    "Being selected by a world leader such as Electrolux demonstrates again our capability to address the needs of large scale, intensive and dynamic service operations," said Dr Moshe BenBassat, CEO of ClickSoftware. "Version 7 of our software is now in use by many world leaders including Telstra, Philips Medical, and Unisys. Our solutions allow these companies to offer real time appointment booking to their customers, while continually monitoring and optimizing their resource allocation decisions in order to generate the most productivity out of their capacity."

    ABOUT CLICKSOFTWARE

    ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization Suite includes accurate workload forecasting, strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Burlington, MA. with offices throughout the United States, Europe, Asia Pacific and Africa. For more information about ClickSoftware, please call 781-272-5903 or 888-438-3308 or visit www.clicksoftware.com.

    ABOUT ELECTROLUX

    The Electrolux Group is the world's largest producer of powered appliances for kitchen, cleaning and outdoor use, such as refrigerators, washing machines, cookers, vacuum cleaners, chainsaws, lawn mowers, and garden tractors. Every year, customers in more than 150 countries buy more than 55 million Electrolux Group products for both consumer and professional use sold under famous brands such as AEG, Electrolux, Zanussi, Frigidaire, Eureka and Husqvarna. In 2002, Electrolux had sales of SEK 133.2 billion and 82,000 employees. Electrolux Home Products Europe, based in Brussels, is the Group's subsidiary for the major household appliance business in Europe.

    This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding the implementation of products with Electrolux. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, timely and successful implementation of the contract with Electrolux. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's annual report on Form 10-K for the year ended December 31, 2002 and subsequent quarterly reports on Form 10-Q and its other filings with the Securities and Exchange Commission.

    ClickSchedule and ClickAnalyze are registered trademarks of ClickSoftware, Inc.

    All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

ots Originaltext: ClickSoftware Inc.
Internet: www.newsaktuell.ch

Contact:
Simon Morris
ClickSoftware, Inc.
Tel.      +1/781-272-5903 x2293
E-mail: Simon.Morris@clicksoftware.com

Ali Merifield
LEWIS PR
Tel.      +1/617-454-1100
E-mail: alisonm@lewispr.com



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