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ClickSoftware Inc.

ClickSoftware Announces New Customer Win With Electrolux Home Products Europe

Burlington, MA (ots)
The World's Largest Producer of Powered Appliances Will 
    Use the Software to Manage Its Service Field Force in 
    Germany
ClickSoftware (NASDAQ: CKSW), the leading provider of end-to-end
service optimization solutions, announced today that both parties
have entered into a contract for the deployment of their industry-
leading ServiceOptimization Suite to Electrolux Home Products Europe.
The Electrolux Group is the world's largest producer of powered
appliances for kitchen, cleaning and outdoor use, such as
refrigerators, washing machines, cookers, vacuum cleaners, chainsaws,
lawn mowers, and garden tractors. Every year, customers in more than
150 countries buy more than 55 million Electrolux Group products for
both consumer and professional use sold under famous brands such as
AEG, Electrolux, Zanussi, Frigidaire, Eureka and Husqvarna. In 2002,
Electrolux had sales of SEK 133.2 billion and 82'000 employees.
Electrolux Home Products Europe, based in Brussels, is the Group's
subsidiary for the major household appliance business in Europe.
Electrolux Home Products Europe will initially implement
ClickSoftware's ClickSchedule solution for the optimized scheduling
and street level routing of their field service resources across
Germany, with hopes of eventually rolling out across the rest of the
world.
ClickSoftware's ServiceOptimization Suite was selected following a
thorough competitive evaluation. One of the key considerations in the
selection process was the superb dynamic scheduling capabilities of
ClickSchedule which allows real time optimization of customer
responsiveness and resource utilization. It will provide a seamless
solution to Electrolux's CRM solution. The scope of the project will
involve a number of areas of service activity including new
installations, maintenance and repair of consumer white goods.
"We are excited about our new partnership with ClickSoftware.
ClickSoftware have demonstrated that their solution can cover our
requirements and this will help us manage our field service team to
provide even better support to our customers," said Rogerio
Rodriques, Electrolux European Service Operations Director.
The ServiceOptimization Suite will enable Electrolux Home Products
Europe to improve the efficiency of its field service operation and
response time to customer service requests. The enterprise-wide
service optimization solution intelligently schedules jobs based on a
variety of user-defined parameters, such as customer availability,
engineer skills, territory, availability and priority of the job.
Electrolux Home Products Europe and its customers will benefit from
reliable appointment slots, reduction in the total mileage traveled,
reduction in overtime and ensuring they have the resources to
complete the service calls.
"Being selected by a world leader such as Electrolux demonstrates
again our capability to address the needs of large scale, intensive
and dynamic service operations," said Dr Moshe BenBassat, CEO of
ClickSoftware. "Version 7 of our software is now in use by many world
leaders including Telstra, Philips Medical, and Unisys. Our solutions
allow these companies to offer real time appointment booking to their
customers, while continually monitoring and optimizing their resource
allocation decisions in order to generate the most productivity out
of their capacity."
ABOUT CLICKSOFTWARE
ClickSoftware is the leading provider of end-to-end service
optimization solutions that maximize revenue and customer
responsiveness while minimizing costs. ClickSoftware's
ServiceOptimization Suite includes accurate workload forecasting,
strategic and tactical workforce planning, optimized service
scheduling, intelligent problem resolution, wireless workforce
management, and business analytics, connecting all organizational
levels and all functions. The company is headquartered in Burlington,
MA. with offices throughout the United States, Europe, Asia Pacific
and Africa. For more information about ClickSoftware, please call
781-272-5903 or 888-438-3308 or visit www.clicksoftware.com.
ABOUT ELECTROLUX
The Electrolux Group is the world's largest producer of powered
appliances for kitchen, cleaning and outdoor use, such as
refrigerators, washing machines, cookers, vacuum cleaners, chainsaws,
lawn mowers, and garden tractors. Every year, customers in more than
150 countries buy more than 55 million Electrolux Group products for
both consumer and professional use sold under famous brands such as
AEG, Electrolux, Zanussi, Frigidaire, Eureka and Husqvarna. In 2002,
Electrolux had sales of SEK 133.2 billion and 82,000 employees.
Electrolux Home Products Europe, based in Brussels, is the Group's
subsidiary for the major household appliance business in Europe.
This press release contains express or implied forward-looking
statements within the meaning of Section 27A of the Securities Act of
1933, as amended, and Section 21E of the Exchange Act. These
forward-looking statements include, but are not limited to, those
regarding the implementation of products with Electrolux. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by many
factors, including among others, timely and successful implementation
of the contract with Electrolux. The forward-looking statements
contained in this press release are subject to other risks and
uncertainties, including those discussed in ClickSoftware's annual
report on Form 10-K for the year ended December 31, 2002 and
subsequent quarterly reports on Form 10-Q and its other filings with
the Securities and Exchange Commission.
ClickSchedule and ClickAnalyze are registered trademarks of
ClickSoftware, Inc.
All other product and company names mentioned are the property of
their respective owners and are mentioned for identification purposes
only.

Contact:

Simon Morris
ClickSoftware, Inc.
Tel. +1/781-272-5903 x2293
E-mail: Simon.Morris@clicksoftware.com

Ali Merifield
LEWIS PR
Tel. +1/617-454-1100
E-mail: alisonm@lewispr.com

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