Boulder, CO (ots) - Upgraded SoftServer(TM) 2.4 Platform Empowers
Java and XML Developers and Expands Multimodal Capabilities
Building on the strength of its SoftServerÂ™ 2.3 platform designed
for the affordable mass deployment of enhanced services, SandCherry,
Inc. today announced SoftServer Version 2.4, which adds Java and Web
Services APIs to increase the accessibility of speech for Web
applications and offer more robust multimodal application support.
SandCherry's SoftServer solution allows service providers and
enterprises to affordably mass-deploy next-generation services such
as voice dialing, voice-enabled customer service applications and
multimodality by leveraging a distributed, open, software-based
platform as an alternative to expensive, cumbersome and rigid
hardware-centric or vertically integrated software solutions.
Expanding the reach of the SoftServer 2.3 platform, version 2.4
extends these capabilities -- previously available to VXML users --
by offering Java APIs that service resource requests directly from
Java and XML applications.
"While the SoftServer 2.3 platform provides ideal support for the
VXML community, there are more than 3.5 million developers in the
Microsoft Developers Network and more than 2.5 million Java
developers worldwide that don't all prefer VXML," noted Dale
Hartzell, SandCherry marketing vice president. "To foster speech
solutions on a mass scale, we are empowering the larger community of
Web application developers to extend their applications to mobile
users by giving them direct access to a variety of resources."
Support for Java and XML Users
To bring speech to Java and XML applications on a variety of
Service Delivery platforms, the SoftServer 2.4 solution incorporates
the Java Advanced Intelligent Network (JAIN) API and a Java Speech
API (JSAPI). The JAIN API extends call and media routing control to
external service platforms, while the JSAPI provides direct media
control for functions such as speech recognition control, prompt
playing and text-to-speech output.
Service Delivery platforms that can utilize these APIs include
SS7/C7 AIN platforms, messaging platforms, conference bridges, IVR
systems and other application platforms.
Broader Multimodal Applications
Creating more robust support for multimodal applications, the
SoftServer 2.4 platform supports optional Multimodal GatewayÂ™
software. Multimodal devices and platforms can interact with the
SoftServer platform using a SOAP-based Web Services interface to
access SALT, VXML, speech recognition, TTS and prompting resources
controlled by the system.
Additional SoftServer 2.4 Benefits
- Lower-cost Deployment: Leverages existing components and
software rather than requiring a completely new hardware system.
- Faster Service Rollout: Simplifies application component
- Carrier-class Performance: Easily configured for large,
high-availability carrier applications or small enterprise
- Single-platform Solution: Supports multiple applications on a
- Full-service Support: Supports a full range of IVR and
voice-enabled services in addition to more robust multimodal support.
- Future Adaptability: Scalable and flexible to adopt future
hardware and software components that will offer additional service
SandCherry, Inc. (www.sandcherry.com) develops software platforms
that are critical for affordable mass deployment of touch-tone,
speech-enabled, multimodal and multimedia enhanced services by
upgrading existing Web and telecom software technology with superior
media management and control software. As a result, SandCherry's
products empower service providers and enterprises to unleash the
combined value of speech recognition software, application servers,
and media servers to deliver these enhanced services that can
increase carrier revenues or reduce enterprise costs. Headquartered
in Boulder, Colorado, the company was founded by telecom and software
industry veterans from companies including AT&T, IBM, Lockheed
Martin, Telcordia Technologies and Alcatel. For more information
about SandCherry, please visit www.sandcherry.com.
The SoftServerÂ™ platform, SandCherry's flagship product, is an
applications and media resource broker that simplifies the
integration, deployment, and management of enhanced and next-
generation services. It melds Web capabilities with traditional
technologies to provide a flexible and scalable solution meeting the
size and needs of each specific customer that can easily adapt as
additional service enhancements become viable in the future. It is
this platform that allows customers to easily and cost-effectively
deliver enhanced services such as voice-enabled customer service,
voice dialing, and multimodal voice/data applications to subscribers.
As a result, service providers can quickly and cost- effectively mass
deploy these new services creating new revenue opportunities, and
enterprises can reduce costs while offering improved services.
SandCherry and SoftServer are trademarks of SandCherry, Inc. All
other trademarks and registered trademarks are the property of their
ots Originaltext: SandCherry Inc.
Phone: +1 212-475-3738