Netonomy

Netonomy Signs Software Supply And Implementation Agreement With Orange UK

Boston, London and Paris (ots) - Netonomy, the global leader in e-Care and e-Commerce solutions for the wireless communications industry, today announces a software supply and implementation agreement with Orange UK, the UK's most popular mobile phone service. The agreement will enable Orange UK to use the MyNetonomy Channel Activator to develop a self-service portal for Orange Retail staff and independent retailers. The portal, expected to go live later this year, is designed to allow retailers to activate new subscriber accounts efficiently and securely. MyNetonomy Channel Activator will allow Orange UK to improve the customer support it provides through its channel partners as well as reduce the cost of acquiring and migrating customers by streamlining the sales process. Duncan Beard, head of Channel Marketing at Orange UK said: "Orange is continually seeking improvement in how we support our retailers and channel partners, so we can provide our customers with the best possible service." He added: "Orange needed a solutions provider with a proven track record of scalability and reliability; Netonomy provided a comprehensive packaged solution that satisfied our requirements." John Ball, CEO of Netonomy said, "Orange has always been associated with outstanding service, innovation and choice. We are proud that Orange has chosen Netonomy to help further develop its dealer support services." About Netonomy Netonomy is the global leader in self-service e-Care and e-Commerce solutions for the wireless communications industry. Netonomy enables communications service providers to achieve excellence in customer service by creating the customer-managed relationship (CMR), in which subscribers have a 360-degree view of their entire relationship with the service provider. The MyNetonomy CMR solution, built specifically for the global communications market, allows customers themselves to activate subscriptions, buy new products and services, resolve problems and manage bills online. MyNetonomy enables service providers to improve profitability, while removing deployment risk through proven 3-month implementations. Netonomy customers include: Bouygues Telecom, Cegetel, Mobistar, Orange UK, Telecom Italia, Vodafone and WIND. With dual headquarters in Boston and Paris, and sales offices in London, Madrid and Rotterdam, Netonomy partners with industry-leading management consultancies and application software vendors to pro duce complete solutions for the communications sector. For more information, please visit www.netonomy.com. Notes to Editors Orange, wirefree and any other Orange product or service referred to in this release are trademarks of Orange. Orange is the Europe's number two mobile operator by footprint, with operations in 20 countries across Europe and beyond, and aims to have a presence in markets covering 1.5 billion people worldwide by 2005. As at the end of March 2002, Orange had over 12.7 million customers in the UK, 18.3 million in France and approximately 40.5 million controlled customers worldwide. Orange provides a broad range of personal communications services, including Orange GSM1800 services and other digital cellular telephone services. Information about Orange can be found on the Orange website at www.orange.com For more information please call the Orange media centre on +44/20/79'84'20'00 or +44/20/79/73'20'19'11 ots Originaltext: Netonomy Internet: www.newsaktuell.ch Contact: Sabrina Bot Netonomy Phone: +33/174/30'74'00 maito: sbot@netonomy.com Giles Fraser Brands2Life Phone: +44/20/73'86'62'00 mailto: giles@brands2life.com Toby Walsh Brands2Life Phone: +44/20/73'86'62'00

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